Today, we’re going to talk about the power of treating your customers right. Treat them the way they need to be treated and they could actually become evangelizers for you. I’m bringing in Jared Easley on the show today as he shares with us how he experienced terrible customer service and how he dealt with it to fix the situation by giving an honest review to make him heard.
Jared Easley is the co-founder of Podcast Movement and is also the host of the awesome podcast Starve the Doubts. This is a fun conversation as we talk about dealing with your haters, getting around the “shiny object” syndrome, and lessons from The Walking Dead that you can actually apply to sales.
Here are the highlights of my conversation with Jared:
Some tips that Jared learned along his journey:
Collaborate with someone. Build relationships and they will trust you. When it’s time to pull the trigger, they’d be more confident to trust and support you.
Lessons from Jared’s experience with Nissan:
Sales lessons you can pick up from The Walking Dead:
You have to keep your cool when things don’t seem to go a certain way with the pipeline. Chill out, think it through, and you would get better results. Don’t just jump because you’re frustrated or upset.
Think of creative ways to get around challenges. Creative solutions always have a way of making things work.
Make sure you collaborate with the right people. Bring value to that community and then you become an intricate part of that community where you can position yourself as a leader.
Be willing to say you’re going to make things happen. Don’t just take a break and chill. Go for what you need to go for.
Dealing with the “shiny object” syndrome:
Jared’s Major Takeaway:
Opportunity looks a lot like work. Just do your best and be focused. Make the most of that opportunity. Be a good steward of where you are because that’s the stepping stone to your next opportunity.
Check out Jared’s podcast Starve the Doubts
Jared’s book, Stop Chasing Influencers
Jay Baer’s book Hug Your Haters
Get a free audiobook download and a 30-day free trial at audibletrial.com/tse with over 180,000 titles to choose from for your iPhone, Android, Kindle or mp3 player.
Have you ever wondered what are the easiest sales opportunities to close? Well, in my experience, I feel those are unsolicited referrals! Think about it, if you were in need of a product or service and a trusted friend gave you a really convincing recommendation, how likely are you to get that product or service? Chances are that I would buy that product or sign up for the services ! Why, because someone I know and trust already did all the work for me and they have experienced it. They know what I am looking for and understand my needs. This is why I feel that those who are referred to you from your “raving fans” are the easiest business opportunities to bring on.
But, there are two sides to referrals. There is the giving opportunities and the receiving opportunities. We must all seek to give referrals and naturally in return we will receive referrals. In this episode I share a couple experiences when I received and gave a referral.
Here are some of the take aways from this episode:
1. Look for opportunities to give referrals.
2. When you receive a referral, always offer gratitude and keep the giver in the loop.
3. Referrals are the easiest business opportunities to close.
4. A BIG referral secret to getting more referrals (You must listen to the episode and hear the secret).
Come and listen to the episode and learn how you can do #BIGTHINGS!