• Home
  • /
  • Blog
  • /
  • TSE 081: Case Study “How To Deal with People Who Are Too Nice To Say No!”

Don't miss our weekly sales tips!

Sign up below to get weekly tips from Donald on how to build a healthy sales pipeline and convert 2x as many deals!

The Sales Evangelist

Shem Carlson, Prospecting, TSE Podcast

During this episode I had the honor of having one of my listeners and great friend, Shem Carlson on the show. Shem is an Account Manager for Hibu formerly “Yellowbook”. He is currently finding great success selling media advertising for small businesses.

Now, back in episode 6 Shem asked a question on how to deal with buyers who are too nice to tell you they are not interested. Shem was new to sales at the time and found himself dealing with a lot of these undecided buyers, who ultimately was wasting his time. I shared with him a principle that completely revolutionized the way I sold, when I faced similar challenges.

Since then, Shem has applied what I taught him and has seen a tremndous difference. This episode is our discussion about his story and how it can help others.

Here are some of the major take-ways from our discussion:

  • Offer the prospect an out by doing an upfront contract
    • Tell them “If you recognize this is not a fit, are you willing to tell me so?”
    • Then say, “If I recognize this is not a fit, is it okay if I tell you so?
  • To practice the upfront contract, do it over and over in front of the mirror so that it becomes easy to say/do in front of a buyer.
  • Always seek to challenge yourself as a seller. Don’t be afraid of doing uncomfortable things.

If you want to listen to the episode 6 where his question was first asked, check it out here.

Stay In Contact with Shem:


About the Author The Sales Evangelist

Donald is the host of the popular sales podcast,"The Sales Evangelist". He is the founder of The Sales Evangelist Consulting Firm where he helps small companies develop killer sales process to scale their business and increase growth.

Donald is also an award-winning speaker, sales trainer, and coach. He's a big fan of traveling, South Florida staycations and high-quality family time. Donald has a belief that “anyone” can sell if they have the desire and receives the proper training.

Leave a Reply

Your email address will not be published. Required fields are marked

{"email":"Email address invalid","url":"Website address invalid","required":"Required field missing"}

LinkedIn Prospecting Made Easy!

5 Simple Ways to Landing Appointments on LinkedIn, Even If You Don’t Know Where To Start!

LinkedIn Prospecting on Laptop

TheSalesEvangelist.com needs the contact information you provide to us to contact you about our products and services. You may unsubscribe from these communications at anytime. See our privacy policy for terms and conditions and to learn how we protect your data.