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Sales process – this is something that new and struggling sellers have.
Today’s guest is Meir Ezra and he shares with us why you too need to have an effective sales process in place and how to actually do that. Meir runs different businesses around the globe. Back in Israel, he has taught companies how to become successful. Then he started in North America five years ago, teaching people how to really make it.
Here are the highlights of my conversation with Meir:
Why many sellers don’t have a process:
- Not knowing why it works and why it doesn’t
- Not knowing when each step has been completed and when to go to the next step
How to get started in creating a process for your business:
- Each step has to have an exact end phenomena.
- Understand the end result.
What you should be looking for is the end result of each step and not the step. Understand what you really need to achieve in each step, then figure you what you need to do.
Meir’s 6-step sales process:
- Contact the person.
End result: The person trusts you and is willing to talk to you.
One indicator that a person trusts you is when the person will initiate a subject without you probing.
- Handle all possible antagonism.
The client may have had problems with salespeople before or with your company or a similar company or product. Find out what the person thinks about salespeople and the subject you’re handling.
- Find the problem and agitate it.
Find out the person’s “ruin,” and once you’ve found the problem, make it bigger.
- Make the person understand that you possess the solution for their problem.
Create the mystery. You don’t really tell a customer the in’s and out’s of your product in order to create mystery. And that mystery is your glue between you and the product.
- Close the deal.
Present the agreement, sign, and pay.
- Handle the resistance.
After the purchase, in 80% of the cases, there will be questions, resistance, disagreements, etc. So be ready to handle that resistance.
*The reason people don’t close is they skip one of the steps either by not completing them or by not doing them at all.
Measuring Each Step
You have to be able to measure each step.
For example:
- In contacting the person, there are a number of agreements you need to count. How many things did they agree with you on?
- When you find the ruin, measure if you have the ruin or not.
5 Steps in Handling Objections:
- Acknowledge. Listen patiently and fully understand. Ask as many questions as you can.
- Accentuate. Make it bigger.
- Make the person right. When you do this, they have nothing else to push against.
- Wait. The moment they have nothing to fight about, do nothing. Then wait for them to say something.
- Restore the agreement. Tie it back into the real reason the client wants to buy and restore the agreement.
Meir’s Major Takeaway:
Do the sales sequence. Look at the end result of each of those steps. The salesperson that doesn’t close at least 90% of the qualified prospects is not a salesperson.
Episode Resources:
Connect with Meir through email at meir@meirezra.com.
The Science of Selling by David Hoffeld
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