What do you do if your prospect is only willing to communicate with you through email? No phone, no in-person meeting. Now you’re preparing a proposal when you haven’t fully understood any of their core challenges. While this may not be the best situation, there are always ways to go about this stuff.
First, this person may probably just be shopping around considering they don’t want to take the time to sit down with you and go through the whole thing. Or the prospect is just too busy. They don’t have much time and email is the only thing they think they can do to communicate with you.
What do you do?
First things first. You have to set up a phone call for at least 10 minutes and make the prospect understand that the purpose of the call is to better understand what they’re looking for and to see exactly if both of you are fit or not or you wouldn’t want to otherwise waste each other’s time.
How big is the client? How big is the company? How big is the opportunity? Do initial research online to check out their company and whether they have need for your product or service. If they really want to gain your product/service, they would take some time and effort to really want the details from you and communicate with you even if it is just a 10-15 min phone call. If they’re not willing to do this then it’s probably not that big of a deal to them.
What’s the worst that can happen? Don’t even worry about it and don’t let this stress you out. Just be bold in the situation.
If you think this is going to give you a headache and you might not really be able to help the prospect to progress then just let it go. It’s time to go after other prospects.
Strategies you can pull off if your prospect is just really busy to meet up with you:
Explain to them that you understand they’re busy and you’re willing to work around their schedule and make sure to get at least 10 minutes to talk. And give them options as to what time will work for them.
Tool recommendation: assistant.to
This is a Gmail plugin that allows you to embed specific times they can get on a call with you. All they have to do is simply click on one of those times and then it gets embedded on their calendar and yours. Specify that the meeting will only be 15 minutes.
If it’s not a fit then you wouldn’t want both of your times to be wasted. If it’s a one-man team, go back to making sure you set up a time.
You’re not a pushover. Ask boldly through email which of these options apply to them or the situation – whether (a) it’s not a big deal for them right now and not ready to move forward; (b) they’re not familiar with your company and don’t know if they want to waste their time talking to a sales rep, or; (c) they’re just really busy and don’t necessarily think they have time to take care of the project effectively right now.
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Donald is the host of the popular sales podcast,"The Sales Evangelist". He is the founder of The Sales Evangelist Consulting Firm where he helps small companies develop killer sales process to scale their business and increase growth. Donald is also an award-winning speaker, sales trainer, and coach. He's a big fan of traveling, South Florida staycations and high-quality family time. Donald has a belief that “anyone” can sell if they have the desire and receives the proper training.