New sellers struggle to make sales because they lack the skill and experience to ask well-crafted questions and build rapport with their prospects. In this episode of The Sales Evangelist, guest Tony Morris tells us the five ways for new sellers to sell like pros.
As an author, podcaster, entrepreneur, and speaker for sales conferences worldwide, Tony knows how any beginner in the sales world can stand out.
Follow the 80/20 rule (but in the proper order)
Sales reps should apply the 80/20 rule when talking to prospects: listen 80% of the time and speak 20% of the time. (We have two ears and one mouth, so use them in that order.)
Many salespeople use the 80/20 rule, but reversed. Tony’s first tip for new sellers: talk less and listen more.
When you encourage your prospect to talk more, you learn more about their needs and how you can help them.
Ask the right questions.
What makes a bad question? Any question that prompts a one-word answer. These questions are impersonal and don’t provide insight into the prospect’s journey.
Instead, ask what Tony calls the “killer questions:” questions that allow you to understand what the prospect is looking for, what they’ve seen in your competition, and how you can help.
Sales managers should encourage their teams to ask open-ended questions. The goal is to hold a conversation, not an interrogation.
Treat people how they want to be treated.
Remember the childhood The Golden Rule? Treat people how you want to be treated.
In sales, throw that out the window. Follow the Platinum Rule: treat people how they want to be treated.
You don’t respond to clients the same way every time because they all have different perspectives of what that looks like. Pay attention to how they want to be treated, and respond accordingly.
Be interested, not interesting.
Top salespeople are genuinely curious and interested in their prospects. Your job is not to sell but to serve by helping them buy what is most appropriate to their needs.
Genuine interest will transform regular customers into ambassadors who recommend you to their friends, family, and colleagues.
Are you sick of crickets? As a salesperson, the pain of reaching out with phone calls or emails and not receiving a response is real.
But all text messaging is not created equal. 85% of people prefer text over email and phone calls because they want to engage in a conversation, not listen to bots. Be more like people and start having conversations that end in the conversions you want. Try Skipio at www.Skipio.com.
This episode is brought to you in part by NetHunt CRM.
NetHunt CRM is a sales automation tool that lives inside Gmail. It covers a full set of features to manage leads, nurture customer relations, monitor sales progress, and automate sales and marketing workflows. With native-like Gmail and G Suite integration, you can access your CRM data, launch bulk email campaigns, and set up automated sequences from the comfort of your inbox. NetHunt helps move leads down your sales funnel and never lets a valuable prospect go untouched.
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Donald is the host of the popular sales podcast,"The Sales Evangelist". He is the founder of The Sales Evangelist Consulting Firm where he helps small companies develop killer sales process to scale their business and increase growth.Donald is also an award-winning speaker, sales trainer, and coach. He's a big fan of traveling, South Florida staycations and high-quality family time. Donald has a belief that “anyone” can sell if they have the desire and receives the proper training.