Many sellers understand the challenge of using emails to reach out to prospects, but Chad Sanderson tells us that using brief, compelling stories in sales emails can leave a memorable impression on a prospect who is inundated with noise.
Chad has worked as a marketer, seller, sales leader, and entrepreneur, so he understands the perspective of everyone listening to this podcast.
Chad points out that most emails suck. We’re all connected to our devices and we’re constantly inundated with impressions through Facebook messages, videos, emails, LinkedIn requests, and even WhatsApp or Snapchat messages.
That doesn’t even include impressions you get while watching television.
The only way to effectively break through the noise is to put yourself in the other person’s shoes. Everything is moving at a ridiculously fast pace, so if you never slow down enough to truly consider the other person, you’ll probably fail to truly connect.
You must connect with people in a way that’s valuable from their perspective.
As if the crowded inboxes aren’t enough, it’s also true that many of the emails people send are just drudgery. Chad points to one company that has been pursuing him for several months, and as he mapped the cadence of the messages, he noted that the messages never included anything from his perspective until about email 14. The messages were always about the company.
He said it happens all the time because sellers don’t realize that approach doesn’t work.
And though he tries to be kind because he works in this world too, he sometimes has to unsubscribe because the messages aren’t valuable.
To make the idea simpler to understand, think about this in the context of your friends. Everybody has at least one friend that will not stop talking about themselves.
Even in a social setting, people will eventually move away from that person. It’s true in sales, too.
We seem to assume that the rules are different in sales. We forget that we’re in the people business and that relationships matter in sales just as they do outside of work.
Sales has always been a discipline. It has always been tough. It has gotten tougher because now everyone can get to everyone else and everyone believes they have something important to say.
Slow down and take a deep breath. Think about your general target audience. Instead of thinking about Donald or Chad, think about reaching out to podcast hosts who focus on B2B revenue generation.
Then you’ll have a little bit of context. You still won’t know those people, but you’ll have a good place to start. But you have to be able to reach out to prospects at scale.
Chad read a report last week about a company that ran a test of 7,000 emails, personalizing half of the emails to the challenges the person would face based upon their role. Think industry/company personalization rather than individual personalization.
They found that the open rates were four to five points higher on cold emails that were crafted to highlight challenges the receiver was facing.
Some people argue that isn’t personalization, but what we really need to do is understand the conext these people are working in and then show them something that will tap into their curiosity circuit.
The next level of personalization involves those who responded to the first round of communication.Instead of researching 100 people I only have to research the 10 who indicated interest in my product or service.
Stick to the rule of thumb that you’ll do 15 minutes of research on an industry, 10 minutes of research on a company, and 5 minutes of research on an individual. If you can stick to that and not be distracted by dog videos or Tiger winning the Masters, you’ll be able to effectively personalize your messaging.
Make them curious so that they’ll be waiting for the next email.
Chad related the story of a friend who went into a Men’s Warehouse to get a tux. Then he used the experience to reach out to the CEO of the company to highlight how his company could help fill in some of the organization’s gaps.
Using his own individual experience, he crafted an email that was still only six or seven sentences long so that it fit on a mobile screen.
In a B2C environment, share how that brand made you feel or how an individual made you feel. In a B2B environment, tell a story about how you’ve helped someone whose situation was similar to the person you’re targeting. Explain how you were able to help him turn his situation around and tell him about the results you were able to produce.
Tell him about the person who is like him.
Although you don’t know him yet, you know someone who is like him, so tell him that story.
If you want to understand story structure better, grab a copy of Creativity, Inc, a book about how Pixar creates stories for its movies.
Very few people can write an email the very first time that communicates well and fits neatly on one mobile screen. You’ll likely need multiple drafts to get it right.
Communicate to your audience that you’re paying attention to them and what they are dealing with. Acknowledge awards they won and acknowledge articles you’ve read about that address a problem they might be having.
Consider Barb Giamanco, who reached out to female chief marketing officers to recruit help with a project. She emailed each of them by acknowledging an award each had received. Then she asked for their perspective on a project she was working on.
The emails indicated that she was paying attention to the CMOs’ careers. It acknowledged a problem that the CMOs might be having and a desire to address it. It wasn’t until the very end of the email that she even mentioned her own intentions.
Be authentic and genuine.
Realize, too, that once you get an email dialogue started, you have to have the skill set to keep it going.
Think about your prospects as human beings. Slow down and think about your target.
You’ve heard us talk about the TSE Certified Sales Training Program, and we’re offering the first module free as a gift to you. Preview it. Check it out. If it makes sense for you to join, you can be part of our upcoming semester in April.
You can take it on your own or as part of the semester group. The program includes 65 videos altogether, and we just completed a beta group that helped us improve the program and maximize the information in it.
If you and your team are interested in learning more, we’d love to have you join us. Call (561)578-1729 to speak directly to me or one of our team members about the program.
This episode is also brought to you in part by mailtag.io, a Chrome browser extension for Gmail that allows you to track and schedule your emails. You’ll receive real-time alerts anyone opens an email or clicks a link.
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Donald is the host of the popular sales podcast,"The Sales Evangelist". He is the founder of The Sales Evangelist Consulting Firm where he helps small companies develop killer sales process to scale their business and increase growth. Donald is also an award-winning speaker, sales trainer, and coach. He's a big fan of traveling, South Florida staycations and high-quality family time. Donald has a belief that “anyone” can sell if they have the desire and receives the proper training.