Sales Leadership Archives - The Sales Evangelist

Category Archives for Sales Leadership

Kingsley Grant, Sales Environment

TSE 1245: How To Create An Environment Where People Thrive At Work

Kingsley Grant, Sales EnvironmentA healthy work environment allows people to thrive and grow. But what can we do to create that environment where people thrive

Kingsley Grant is focused on helping leaders get better results by using a framework of emotional intelligence and leadership. He helps sales leaders create environments that support positive output. 

Reasons why salespeople don’t thrive at work 

The research group, Aussie Tanner, interviewed people who left their companies. Based on that research, it showed that people leave because they felt unacknowledged,  under-valued, and unimportant. The best way to address these problems is to create an environment that supports employees and allows them to feel they are part of the team. This engagement can be a challenge for many leaders. 

Another reason why salespeople fail to thrive is they don’t feel safe to share their ideas. There is a fear that sales leaders will use those ideas against them. Sales leaders need to create an environment where their team can share ideas they know will at least be considered.  When employees feel they’re in an environment that offers room to experiment and make mistakes, these salespeople grow and thrive.

How does thriving look like?

A salesperson who is allowed to unleash their talents is a person who thrives. For example, L’Oreal is a huge cosmetics company that wanted its people to thrive with their company. They had some of their salespeople trained in the area of emotional intelligence. The rest of their sales team weren’t given the training. What they found was that their trained personnel and sales staff were able to sell more. Their value increased and their net revenue rose to $2.5 million in just a month. 

Helping salespeople acquire emotional intelligence can greatly impact the company. Allowing your sales team to learn self-awareness is a powerful tool to build their confidence and increase revenue. 

Defining emotional intelligence

Emotional intelligence is the ability to recognize, understand, and regulate your emotions. It is the ability to have a level of awareness of how you feel and manage your relationships around you.  Every salesperson is building relationships around them, whether it’s with their team or their customers. Having emotional intelligence provides the ability to manage a variety of relationships. 

A sales leader plays a huge part in building their sales teams’ emotional intelligence. The leader must be sensitive to the needs of the members of their sales team. This includes an awareness of what their team is going through, what the sales reps need to learn in order to make better sales decisions, and more. When the sales leader is tuned in to the feelings of their sales team it helps them have a feeling of belonging. This helps the sales reps stay motivated, thrive, and bring in more sales. 

Building a safe environment for salespeople 

The sales team should be encouraged to share suggestions they think will help the company. Kingsley shares an experience he had at a previous company when he wasn’t supported. He wanted to help the company by sharing an idea he had and brought the idea to his coordinator. When his coordinator didn’t agree, instead of talking to Kingsley, the coordinator went to the vice president of the company. As a result, Kingsley could no longer trust his coordinator.  After his idea was received so badly, he didn’t share other ideas he wanted to offer and quit the company six months later. He could no longer work for someone who would shut down his ideas and talk to the executives behind his back. 

Sales leaders are often focused on the bottom line, only seeing the end results, and they fail to acknowledge the people who are delivering those results. They fail to see their most important resources, the sales team. The way teams are treated can determine whether or not goals are met. Salespeople have to feel safe. They need to know if they don’t make a sale, they won’t be reprimanded but instead, be mentored about how to be more effective next time.  It doesn’t mean a sales leader ignores a sales rep who can’t or refuses to learn but unfortunately, salespeople leave a company long before the company realizes their true skill set. People don’t leave organizations. They leave bad bosses. 

Reprimand at the right time 

Sales leaders are effective when they praise publicly and reprimand privately. A sales rep should never be embarrassed in front of the team. Tough love isn’t going to work.

As a mentor, build an environment where you can watch your sales team interact and help them modify any actions that aren’t working.  Help them to overcome and face a variety of situations that may be keeping them from success. You are learning with them and will see some skill sets you didn’t know they had. It’s these very skills that will prove to be useful in the sales process. You may even be able to reposition them to areas they are even more effective for the company. 

Be the thermostat and the thermometer of your organization. You are not only setting the temperature in the environment but also making note of the temperature so you can adjust your team accordingly.

“How To Create An Environment Where People Thrive At Work” episode resources

Kingsley Grant is also a published author of the book, The Emotilligent Leader: The Story Where Others Failed. You can check it out on Amazon. You can also check out his website, kingsleygrant.com

Do you have sales questions? Suggestions? You can also talk to Donald about it via LinkedIn, Instagram, Twitter, and Facebook for any sales concerns. 

This episode is brought to you in part by TSE Certified Sales Training Program. It’s a course designed to help new and struggling sellers to master the fundamentals of sales and close more deals. Sign up now and get the first two modules for free! You can also call us at (561) 570-5077. 

We have a new semester beginning in January and we would love to have you and your team join us. Follow this link to apply to the program. 

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Audio provided by Free SFX and Bensound. Other songs used in the episodes are as follows: The Organ Grinder written by Bradley Jay Hill, performed by Bright Seed, and Produced by Brightseed and Hill.

Ty Bennett, Donald Kelly, The Sales Evangelist

TSE 1061: You Can Love People Without Leading Them, But You Can’t Lead People Without Loving Them

Ty Bennett, Donald Kelly, The Sales EvangelistRegardless of your industry or your product, relationships are the currency of your business, and though you can love people without leading them, you can’t lead people without loving them.

Ty Bennett is an entrepreneur who fell in love with the speaking and training development aspect of building a sales team and it led him to write books on the topic and start a training company called Leadership Inc.

Ty points out that we’re in the people business and we’re interacting with, networking with, leading and influencing people every day. The care, investment, and love you have for people will communicate that you have their best interest in mind.

Those relationships engender trust, foster accountability, and build a level of commitment that you want in your team. And love drives it.

Missing love

Many business books never discuss love, perhaps because it isn’t considered a business-centric word. Ty addresses this issue in his new book called Partnership is the New Leadership.

He interviewed a guy on his podcast named Tim Sanders who wrote the book Love is the Killer App but this hasn’t always been a business word. Traditionally it has referred to personal relationships but when it drives your actions and when you’re coming from a place of service and contribution, that’s where love exists.

Leadership is much more effective there.

Soft leaders

Some people believe that leaders can’t be perceived as soft, so they shy away from the idea of loving the members of the team. If you’re too soft, after all, you’ll be walked on.

If you were to line up 10 people and evaluate the production level of those people, you’ll find a relationship to how they feel about their manager. Statistically, most people will tell you that they hate their bosses, and also that people join companies and they leave bosses.

People also show up differently when they are in the right frame of mind; when they feel supported; when they feel heard; and when they have opportunities to win.

When people feel like part of a team, the commitment level changes drastically. #TeamCommitment

Training to lead

If you’re seeking to develop this kind of leadership without being perceived as soft, focus on being interested rather than interesting.

Rather than figuring out how to stand out and making it all about you, focus on the other person. Great leaders are those who truly care about other people and become adept at asking questions. They have a genuine curiosity about people. They want to know what drives them and what’s important to them.

As you get to know your people on a deeper level, it speaks volumes to your team members.

Now take things a step further and focus on hearing them. Don’t forget the idea that people support what they help create.

Give your team a voice. Welcome their feedback. Those efforts demonstrate that you care about what they have to say and you’re listening rather than simply issuing marching orders. You’re demonstrating that you’re confident enough in who you are to allow them to be part of the process.

We no longer live in the era of top-down leadership where I tell you what we’re going to do and you implement it. Social media has changed us psychologically and it has given each of us a voice.

Invest in people

Go above and beyond for your people. Do things that are not in your job description. Give more time, more energy, and more of yourself into your relationships. Reach out in ways that are meaningful to each person.

No doubt each of us can think of someone who has invested in us this way.

As leaders, those investments change our relationships. When you invest in people they become family.

Ask yourself whether people would ever say that about you.

This level of investment can be difficult because we’re busy. We have so much on our plates that it’s hard to think outside our own agenda.

It can also be tempting to focus on the things we have to do and ignore the things that we could do but aren’t required to do.

At the same time, we have to shift our mindset. Maybe we need to listen to a podcast or hear a story from a different leader. Maybe we need to find a leader who can open our eyes to different approaches. Perhaps read a book.

Following the manager

Although every industry is different, Ty interacted with sellers recently who told him that their loyalty was to their manager, not to the company. The product matters a lot less to them than the manager does.

If you’re seeking to become this kind of manager, start by carving out one-on-one time for your people as often as possible. Come in five minutes early and ask one of your people to come in five minutes early. Make time for it.

Find time to connect with your people with no agenda. It’s just to show that you care.

Ty also recommends reading The Go Giver, one of a series of books about adopting a giving mentality on the way to greater success.

Relationships change when people invest in them. When a leader invests, it will impact the relationship in a huge way.

“You Can’t Lead People Without Loving Them” episode resources

If you’d like to connect with Ty, you can find him at tybennett.com and on LinkedIn, and you can check out The Relevant Leadership Podcast.

Grab a copy of his new book called Partnership is the New Leadership.

You’ve heard us talk about the TSE Certified Sales Training Program, and we’re offering the first module free as a gift to you. Preview it. Check it out. If it makes sense for you to join, you can be part of our upcoming semester in April.

You can take it on your own or as part of the semester group. The program includes 65 videos altogether, and we just completed a beta group that helped us improve the program and maximize the information in it.

This episode is also brought to you in part by mailtag.io, a Chrome browser extension for Gmail that allows you to track and schedule your emails. You’ll receive real-time alerts anyone opens an email or clicks a link.

I hope you enjoyed the show today as much as I did. If so, please consider leaving us a rating on Apple Podcast, Google Podcast, Stitcher, or wherever you consume this content and share it with someone else who might benefit from our message. It helps others find our message and improves our visibility.

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Jonathan Dale, Donald Kelly, The Sales Evangelist, Pricing

TSE 1034: Sales From The Street – “How Low Can You Go?”

Jonathan Dale, Donald Kelly, The Sales Evangelist, PricingSalespeople often adopt a commodity selling mindset instead of a value-based mindset, which leaves them making less money than they could have made. They find themselves asking, “how low can you go?

Jonathan Dale works with RS&I, a nationwide company with nine branches throughout the United States. They have become the largest distributor and sales agent of dish networks. Anyone wanting the ability to resell dish networks must go through RS&I to do so.

They also own HughesNet, one of the largest satellite internet providers.

Jonathan manages the Vivint portfolio. As a sales leader, he teaches sales reps how to keep the sales process simple by breaking it down.

Jonathan has had so many different experiences with both sellers and partners. It brings a whole other level of complexity to his role as a sales leader.

Focus on value

He remembers knocking on doors to sell home security systems for a company called Pinnacle. It is where he learned the ‘Art of the Sale.’ Although he didn’t particularly love it, he admits that he did learn from it.

The following year, after several failures, he fully understood the sales process and realized he was a salesperson. It required taking a step back and looking at sales in a whole new way.

Jonathan believes that salespeople commonly place a stigma on sales, or have a mindset about it, that prevents them from being successful.

It is a mindset that they have to sell based on price.

Jonathan’s biggest struggle when training new reps in the home security industry is teaching them to become more of a value salesperson versus a commodity sales rep.

He wants them to pitch the overall value of the service rather than diluting the service.

Let the customer decide what the spending habits will be.

The opportunity for a sales rep to make the most money is when the customer is comfortable with where he wants to be.  Often times, as sales reps, we want to fit each customer into the same size box.

Yet, at the end of the day, if we try to force that fit, we lose money. Forcing our clients into a package that they do not need only leads to chargebacks.

Don’t compete on price

Jonathan works with over 350 different retailers that take Vivint as a secondary, tertiary, and even fourth line sale. It is a struggle to get them to understand that he doesn’t want them to compete on price.

Instead, he wants them to have a conversation about the value of the service and let the customer decide if the product fits their needs.

Sales reps, however, are prone to touting the price because it seems easier.

Jonathan made an interesting transition two years ago which was actually detrimental for a few months.

He moved from home security sales – a totally valuable sale – to satellite sales which was more of a commodity. He realized he was losing money because he wasn’t committed to the value of the product.

Often times, sales reps want to take the path of least resistance – the easier sale. If you can provide the customer with benefits, instead of simply selling features, you create value in your product. By allowing the customer to then determine his spending habits, your earning potential is maximized.

Don’t lead with your own wallet

When I sold training classes for $10K a class, the most money I had ever had in the bank at one time was $3,000. It made no sense to me. I just couldn’t understand why someone would spend that much money. As a result, it definitely limited my ability to sell.

I needed to realize that my clients would get a huge return on that $10K investment – that there was a value to what I offered.

We don’t know their spending habits or capabilities.

Instead, believe that your product is the best in the industry regardless of what the competitors offer. Know that your prospects will pay for it because it is the best product available.

Keep it simple

Keep it simple, silly!  K.I.S.S is an acronym that Jonathan keeps in mind when he teaches the retail process to his sales reps.

Look at the product in total.

Do not ‘product spew,’ meaning, do not lecture your prospects on every single detail of the product because that is not what they need.

Instead, sell the benefit of the product.

Increase the value of the product by explaining the ways it can serve the customer.

When the question of price arises, turn it back around and ask the customer what he feels it is worth.  If all went well – if the sales rep has created significant value in his presentation – the customer will be pleasantly surprised when presented with the cost because he has placed an even higher value on it.

Commodity selling means to provide the customer with the necessary scenarios to imagine for himself the benefit of your service.

Know that value should exceed cost

Everyone wants to know what’s in it for them. They want to know the biggest return they can get on any investment. As sales reps, keep that in mind. The sales pitch has to continually revolve around it.

When the customer can see the value – when he understands what is in it for him –  he will buy.

At a recent door-to-door conference, Jonathan was looking for a new accountant when he approached an accountant booth a few rows away from his own booth. They told him everything he wanted to hear. Without even knowing the cost, Jonathan was ready to sign because he immediately understood the value they offered. It was a no-brainer.

In the end, the new accountant service was more expensive than the old service he had been using, but to Jonathan, the value exceeded the cost.

Keep up with the evolving world of sales

As a sales leader, Jonathan spends a lot of time on the road. He ‘gets down in the trenches’ with his sales teams to introduce new ideas and to show them how to make changes that, despite sometimes being more difficult at first, will bring in more money in the long run.

He sets the example for his team.

In sales, we sometimes get into a comfortable rut regardless of results. We can’t afford, however, to continue down a road that does not deliver results.

The sales industry is continually evolving and changing. New ideas and new processes are constantly created. You have to study and keep up with the times.

Have fun as well. The sales process can be a fun way to learn about how people think. Figure out how people think and use it to your advantage. Be forward thinking in your sales approach.

“How Low Can You Go?” episode resources

The best way to reach Jonathan is via email at Jon.dale@rsiinc.com.

This episode is brought to you by the TSE Certified Sales Training Program. If you put in a lot of hard work in 2018 but weren’t able to close many of your deals, we can help you fix that. We have a new semester beginning in April and it would be an honor to have you join. Visit thesalesevangelist.com/CST.

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This episode is also brought to you in part by mailtag.io, a Chrome browser extension for Gmail that allows you to track and schedule your emails. It’s super easy, it’s helpful, and I recommend that you try it out. You’ll receive real-time alerts anyone opens an email or clicks a link.

Mailtag.io will give you half-off your subscription for life when you use the Promo Code: Donald at check out.

I hope you enjoyed the show today as much as I did. If so, please consider leaving us a rating on Apple Podcast, Google Podcast, Stitcher, or wherever you consume this content and share it with someone else who might benefit from our message. It helps others find our message and improves our visibility.

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Barth Getto, Donald Kelly, The Sales Evangelist, Leadership

TSE 899: Sales From The Street-“Your Legend”

Barth Getto, Sales From The Street, Sales LeaderLeadership is difficult. Even when the people you’re leading have something in common, it’s tough to lead a varied group of people. Leading a group of independent, free-thinking employees presents a unique challenge, but it’s one that allows you to leave your mark.

On today’s episode of The Sales Evangelist, Barth Getto, president of Empowery eCommerce Cooperative, talks about the challenges of leading a varied group of people well. Barth, who leads a collection of independent entrepreneurs that sell in the eCommerce space, says you must learn to motivate and encourage.

Lead by experience

First and foremost, it’s much easier to lead a group of people when you have experience doing their job. If you’re the VP of sales, it will be easier to lead a sales team if you’ve sold the product yourself.

People look at you differently when you’ve walked in their shoes.

You also have to set very specific goals and hold people to those goals.

Salespeople want to be told when they’re doing well. They don’t mind being told when they are doing poorly if they’re being measured fairly.

Realize, too, that you can motivate so much better by giving positive feedback than you can by giving negative feedback.

Be a confident leader

When you’re a leader who isn’t worried about losing your leadership position, that confidence allows you to operate differently. You relax a little more.

Some managers see capable people as a threat to their own positions. They fear that if they give too many public accolades to another person in the organization, they’ll lose their job to that person.

Barth said his goal is to make sure his employees are so well-versed in how the company runs that they won’t miss him when he leaves.

As a leader, the leaders he raises up are his legacy. He trains them and gives them all the tools they need to succeed. It’s a selfless idea: striving to benefit everyone instead of just yourself.

Every time he has left a company, it has done well in his absence.

Seek group input

There’s no such thing as a perfect decision. The best you can hope for is to analyze all the information you have and make the best decision you can.

No one has all the answers to any issue, and that’s especially true in eCommerce.

It is possible, however, to improve your odds by including others in the process.

Be direct

Issues are easier to identify when you have a good CRM in place and a good tracking system so you can provide examples to your team members.

When issues arise with people on your team, tackle them head-on. People who know you care about them will be open to discussions about their performance.

Allow them to be part of the discussion. Ask them where they believe the problem is occurring. Treat it more like a consultation than an accusation.

Again, this is why experience in their job gives you credibility because you’ve personally done the work they are doing.

Also realize that sometimes releasing people from a job that isn’t a good fit is a kind act.

Enjoy the work

Building leaders is rewarding work, especially when you lead a varied group of people. Barth compares it to watching a child grow.

As your team gels and solidifies, you watch the organization move forward and find more success and learn from its mistakes.

The goal, he said, is to watch people blossom and then step out of the way to let them lead. In short, when you lead well, you’re working yourself out of a job.

Once you’ve had success, it’s easy to find another organization that needs your help, and then you get to have the experience again.

Be positive. Give your team a shot in the arm. Do things together outside of just selling.

Understand how your people like to have information shared. It’s easy to have a conversation with someone who knows you care about him.

“Your Legend” episode resources

Connect with Barth via email, barth@empowery.com. If you’re a listener in the eCommerce space selling through any major marketplace, Barth would love to talk with you about becoming a member of the cooperative.

The costs are nominal but the benefits are huge. The co-op provides a support network — a sort of safety net —  and helps you sort through the wild-west aspect of eCommerce.

Grab a copy of the book Turn the Ship Around that Barth mentioned during the podcast.

If you think you might benefit from more stories like these, check out The Sales Evangelist Hustler’s League, an online group coaching program that brings sellers of all levels and all industries together to share insights. We’re beginning a new semester this fall, and we’d be honored for you to join us.

Check out the Video Jungle podcast, which teaches you how to utilize video to stand out from your competition. Plan, create and share your way to better content and strategy. You are a brand, and video can help you set yourself apart.

Leave us a review wherever you consume this content, and share it with someone else who might benefit from our message. If you haven’t already done so, subscribe so you won’t miss a single episode.

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Scott Love, Donald Kelly, The Sales Evangelist

TSE 533: Become the Sales Leader People Want to Follow

The Sales Evangelist PodcastAs a sales leader, one of the most important tasks is to be the leader that people want to follow. We often find sales reps leaving the organization, not because they weren’t making money or the product is bad, but just because of the relationship side. How do you become that sales leader everybody loves?

Today’s guest is Scott Love and he shares great insights and more about his book, Why They Follow: How to Lead with Positive Influence, specifically on how you as a seller, sales leader, or entrepreneur can create an atmosphere where the people we lead are willing to follow us.

Here are the highlights of my conversation with Scott:

About his book, Why They Follow:

Find out what motivates people to follow and lead based on that. His book will show you how you can lead that gets people to choose to follow and do it in a positive way (not because of fear).

The concept of response ratio that people choose what response to give shows that employees give a 1 based on authority and a 10 (they respond with their heart and soul) because of a manager’s leadership skills.

People choose to respond based on how they respond someone to be.

Strategies on how to become the leader people want to follow:

  1. Trust is a key factor.

Get people to trust you. People make decisions so you have to lead them in a way that gets them to choose to respond. Build trust with your team by going within. Leadership is intensely personal. People make decisions on a personal and emotional level.

  1. Identify your core values.

If you had all the money and time in the world, what truly motivates you? Those are your core values and take time to identify those. Write them down and this serves as your guide or compass to measure all your decisions.

  1. Write down your life purpose.

This has nothing to do with business or sales. Take the time to identify and clarify your mission as to why you are on this planet and you become more confident and more decisive. You will know which direction you’re going in.

  1. Be a great follower to be a great leader.

Become “followable” first and everything else will fall into its place. Say that you won’t do anything unless it provides value to other people first. Go back to your core values and your life purpose.

  1. Find out what motivates your team.

Get to know your team and find out what motivates them since everybody is motivated by something different. While some are motivated by money, others are motivated by recognition. Look for ways to motivate your team for different reasons.

At the end of the day, people want significance and control. According to Maslow’s hierarchy of needs, self-actualization is on top of the pyramid. It’s more than the money. It’s about the meaning.

  1. Practice what you preach.

If your actions don’t adhere to your values, then your team will see that disconnect and they won’t feel safe. They won’t trust you anymore. Are you living in the values you are espousing within the company?

  1. Give your team members the attention they need.

Don’t looking at your iPhones as employees are talking to you. Every time you have a screen on your hand, you’re not giving the attention they need.

  1. Give your members public recognition.

Show them why their work matters. There is a pattern that if we can show there is positive leadership between the employee and the boss, that’s enough for them to turn down opportunities. Salespeople want to have a contribution into this world.

Scott’s Major Takeaway:

Invest one hour a day in personal development. Listen to this podcast. Read books. This is going to build up over time. If you read and listen to people who have been down the road, you’re going to become the kind of person that people will feel safe with and be the person people will follow.

Episode Resources:

Connect with Scott Love on www.scottlove.com.

Why They Follow: How to Lead with Positive Influence by Scott Love

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Deb Calvert, The Sales Evangelist Podcast, Donald Kelly, Sales Evangelist, Best Sales Podcast

TSE 244: Stop Selling & Start Leading!

Deb Calvert, The Sales Evangelist Podcast, Donald Kelly, Sales Evangelist, Best Sales PodcastResearch shows that 37% – 50% of sellers are not making quota. Quite an alarming statistic, isn’t it? And if you’re not doing anything to up your game, then you could fall under this portion of the pie. Now you’re in for a treat.

I’m bringing in Deb Calvert for the second time in TSE history.  The last time we had Deb on the show, we spoke about DISCOVER Questions™ that teach sellers to become better in their sales career. Today, we talk about how you, as a seller, can Stop Selling and Start Leading and how that can have a tremendous impact in making buyers respond more.

Deb revolves around two worlds – selling and leadership development. She is the founder and president of People First Productivity Solutions, a company that seeks to help people become effective through putting people first.

Here are the highlights of my conversation with Deb:

Why people aren’t making their quota:

  1. Lack of confidence
  • A feeling of defeat.
  • They don’t feel they inspire somebody.
  1. Lack of skills
  • Lack of authentic dialog, not just asking the questions on the piece of paper given to you.
  • Have a script but don’t be scripted.

The concept behind the movement Stop Selling and Start Leading!:

Leaders have 30 behaviors that if they choose to act in these 30 ways more frequently, they will become more effective. The same applies to sellers.

How Sellers Can Behave to Make Buyers Respond Positively:

  1. Align your actions to your core values.

Don’t deviate from what you truly, internally believe. Be guided by those principles to do the right thing. This will help develop trust more readily with the seller in the same way that sellers stay on track, bringing integrity to the buyer-seller relationship.

  1. Have confidence.

Have a core belief in what you’re doing to inspire the buyers.

A Forrester research demonstrates that only 19% of buyers rate conversations they have with sellers as valuable while the other 81% of buyers think that conversations with sellers is a waste of time.

  1. Create an experience.

Buyers want to have an opportunity to participate in creating what they want. Give buyers the experience and engage them in using the product or in understanding how the product fits them in a custom way. Get them to collaborate with you to come to the solution so it’s not robotic. Lead the buyer instead of selling the buyer. Create and extend value.

How to Create a Unique Experience in Each Call:

  1. Ask quality, thought-provoking questions.
  1. Help the buyers get some insight about their own business.
  1. Ask enough questions that will get clarity in their decision criteria.

5 Exemplary Practices Sellers Can Utilize to Transform Themselves Into Leaders:

  1. Model the way.
  • Align your actions with core values.
  • Make sure people believe in you by being consistent.
  1. Inspire shared vision.
  • Lead your buyer by helping them achieve what they’re looking to achieve.
  • Understand what they’re looking for.
  • Engage and excite the buyer by giving them inspiration.
  1. Challenge the buyer.
  • Get buyers to experiment and take risks.
  • Get them to think in a bigger way about the kinds of opportunities if they put themselves out there.
  • Go out of their comfort zone and stretch a little bit.
  1. Enable your buyers to be co-participants in co-creating insights.
  1. Encourage them.
  • Bolster the courage and commitment of your buyers to make them more enthusiastic and make them feel good about the decision.
  • They see the value which is reflected back to them.
  • “Encourage” means to pour courage into.

Deb’s Major Takeaway:

  1. Read the book, DISCOVER Questions Get You Connected.
  1. Sign up and join the movement to Stop Selling and Start Leading! Stay engaged and find out more by participating in their research and case studies.

Deb would like to hear your perspectives. Connect with her on Twitter, Facebook and LinkedIn.

Episode Resources:

Check out Deb’s interview on TSE 034: MASTERING THE ART OF DISCOVER QUESTIONS™ WITH DEB CALVERT.

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The Sales Evangelist, Donald Kelly, Donald C. Kelly