TSE 1032: Why AT&T Customer Service Caused Me To Switch Providers

On today’s episode, I share why sellers must stay focused on their customers, and why AT&T customer service caused me to switch providers. My phone was disconnected. I couldn’t receive [...]

TSE 1027: 3 Simple Things You Can Do To Offer Exceptional Customer Experiences

When you’re working to stand out from the pack, there are 3 simple things you can do to offer exceptional customer experiences. In this day and age, it is easier now that ever before to stand out [...]

TSE 647: Selling Is Service & Service Is Selling

No matter how great your product is but if you are not treating your customers the way they want to be treated, you could be losing more money than you actually realize. I’d like to share with [...]

TSE 589: Sales From The Street-“Remember Their Name”

Have you ever experiencing talking within someone and 5-10 minutes down the conversation, you actually don’t remember their name? Imagine this scenario with your client, asking what’s [...]

TSE 587: How Many Customers Do You Have?

One of the things I commonly come across with many salespeople and entrepreneurs is that they want the sale without necessarily doing the work. Many entrepreneurs have the ability to produce a [...]

TSE 526: How to Build a Sales Team that Contributes to Long-Term Customer Success

Sometimes we tend to overlook the impact of treating our customers right when in fact it’s one of the most critical things to having long-term customer success. Your customers should not merely [...]

TSE 427: Sell The Way They Buy!

There’s something I want to propose to you, sell the way that your clients like to buy. It’s a simple but often overlooked principle by many businesses. Many companies focus on the [...]