Current Custoemrs Archives - The Sales Evangelist

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Joel Burnstein, Donald Kelly, The Sales Evangelist, EMSDC

TSE 1052: How To Prepare Your Sales Pipeline For Economic Downturns

No matter what business you’re in or what product you’re selling, downturns happen, so today we’re talking about how to prepare your sales pipeline for economic downturn. 

We’re here at the Eastern Minority Supplier Development Council’s ROAR Conference, which is connecting minority-owned and women-owned businesses with Fortune 100 companies.

Joel Burstein says that companies should be most aware of economic downturn when the economy is good. The downturns in ’01 and ’08 were preceded by markets that were really,  but they grew so quickly that they weren’t sustainable.

When things seem too good to be true, they usually are.

Consider the internet

At one point, everything was successful. It didn’t matter what the product was. The reality of the world at that time was that 22-year-olds owned five properties.

If you drive your car as fast as you can for as long as you can, your car will eventually break. The economy is the same.

The time to prepare for the economic downturn is when the economy is good. You do that by diversifying your clientele and diversifying your business.

Clients who are looking are still engaged. You don’t necessarily have to take your foot off the gas; you just have to think outside the box.

Talk to clients

Ask your clients how their world is going. They will have indicators, so if you ask them what signs they are seeing, they may be able to share signs with you.

Realize, too, that not everyone’s downturn is equal. Some people’s downturn started in ’07 while others started in ’08. What happened is that we missed it.

Your perspective depends on where your market falls. Some people are struggling today. It isn’t that they’re struggling tremendously, but their business is down.

Perhaps it only lasts one quarter, or maybe it stretches into two or three quarters. Once that happens, it begins to have an impact.

Have engaging conversations with your existing clients about what’s happening in their markets. Because their markets are different than yours, you’ll gain insight into the overall economy.

Two-fold benefit

Imagine an entrepreneur with a digital marketing company who has decent-sized clients. If she stays in touch with them she can accomplish two things:

  1. She can do some reconnaissance work.
  2. She can deepen her relationships.

At some point, you sell without selling. You have to be in the relationship mindset rather than the selling mindset.

You’ll develop a deep understanding of what your client is facing and struggling with. Your client will remember you as the one who cared about how they were handling the downturn.

Preparing for downturn

Certain industries will survive recession better than others. Energy is a great example.

Oil is another industry that survives recession well, as evidenced by the Texas economy while the rest of the country was in a downturn. People still need oil, and we forget that it’s used to make milk cartons. It’s also used for the oil and gears of manufacturing machinery.

Healthcare is another example. Hospitals have tremendous numbers of vendors because they are like self-sufficient cities.
Unemployment could negatively impact healthcare, but the government tends to step in so that people don’t go without care.
Ask yourself which adjustments you’ll make in order to survive the recession when it happens. Identify ways to gain traction in those industries that can survive recession. Add those behaviors to your daily, weekly, and monthly behaviors.

Larger companies

The EMSDC offers a great opportunity to expand a middle-sized business to a larger business. Because larger businesses have more funds, they survive a bit better than small ones.
If all of your businesses are about the same size, some of those will fluctuate. Some of them will go out of business. It’s the nature of the industry.
There’s a reason we talk about companies being too big to fail.
When you engage in the right behaviors, you introduce that diversity into your business.  It’s a matter of making an effort to prospect in a certain area or to call on certain people or ask certain people for referrals.
Many entrepreneurs get stuck waiting for business to come in. If I can get out there and start having conversations with people I’m targeting, I can control my destiny a little better by choosing who I will target.

Networking

When the economy shifts, you need to have a great network of people you can reach out to for different things at different times. If I don’t know people, I can’t do that.

Networking is a big thing. Speaking engagements are, too.

In our case, we can’t always orchestrate large training opportunities but we can convince people to sign up for workshops or boot camps. It allows us to build our brand, stay connected to our customers, and it offers additional streams of income.

Joel said he leverages his LinkedIn so that his existing contacts can introduce him to people he doesn’t know. People typically don’t leverage it properly, but what if you knew all the same people your clients do?

“Prepare For Economic Downturn” episode resources

You can connect with Joel at keepitsimple.sandler.com or email him at Joel.Burstein@pghkeepitsimple.com

We are currently in the Beta portion of our new TSE Certified Sales Training Program. The first section is about prospecting, the second is all about building value, and the third is about closing.

This episode is brought to you by the TSE Certified Sales Training Program. If 2018 wasn’t the best year for you, check out TSE Certified Sales Training Program. We can help you out of your slump.

If you gave a lot of great presentations and did a lot of hard work, only to watch your prospects choose to work with your competitors, we can help you fix that. The new semester of TSE Certified Sales Training Program begins in April and it would be an absolute honor to have you join us.

This episode is also brought to you in part by mailtag.io, a Chrome browser extension for Gmail that allows you to track and schedule your emails. It’s super easy, it’s helpful, and I recommend that you try it out. You’ll receive real-time alerts anyone opens an email or clicks a link.

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The Sales Evangelist, Donald Kelly, Sales Podcast, New Business, Customers

TSE 246: How To Balance New Business v.s. Current Customers

Donald Kelly, New Business, Referrals, The Sales Evangelist PodcastCan you actually balance handling current customers and new accounts? Of course you can! Challenging? Yes, but if you’re able to get your focus on the things that need to be done to do both, then anything is possible! So let’s get down to business.

New businesses or existing business? Which do you focus on?

  1. Determine where you’re getting the most money from.

New businesses:

Cost to get a new customer (time, money, and trust)

Current customers:

Existing trust and relationship (don’t have to go through a budgeting process)

  • Find anyone in your company that can assist you in finding opportunities for current customers.
  • Weigh out the pros and cons of each and figure out the best place.
  1. You can do a combination of both new accounts and existing customers.

The key is on planning. Plan out your month in a way that you’re able to focus and plan for each account.

  1. When you call into an account regularly, be sure to address their challenges that may come up.

Work with other people in your department (e.g technicians, project managers) to help you alleviate some of those challenges. Communicate with other departments to learn and find challenges and overcome them altogether.

  1. Structure your day.

Manage your time and establish a structure so it’s easier for you to maintain and manage your accounts.

How to Gain New Businesses as You Work With Your Current Customers:

Referrals

Recognize people that your existing customers know that are of interest to you and that you need to be introduced to. To help you learn more about this, watch this free video training on how to get 50% more referrals.

Referrals, New Business Development

Episode Resources:

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Join the TSE Hustlers League. This month’s focus is about getting the proper mindset, goal setting, getting pumped up, and motivation.

The Sales Evangelist, Donald Kelly, Donald C. Kelly